Hound Performance Studio

Terms and Conditions

Effective date: 20 July 2026

1. Documents forming the agreement

Your membership agreement consists of these Terms and Conditions, the Health Declaration and Risk Acknowledgement, the Access Policy, the Studio Rules and Safety Policy, the Cancellation and Refund Policy, the Privacy Policy, the membership description shown at checkout and any written confirmation issued by the Company.

If there is an inconsistency, the membership description and checkout confirmation take priority on price, billing frequency and the specific access purchased. These Terms take priority on all other matters unless the Company expressly agrees otherwise in writing.

2. Definitions

In these Terms:

• "Company", "we", "us" and "our" mean HOUND PERFORMANCE LTD trading as Hound Performance Studio.
• "Studio" means the private training premises operated under the Hound Performance Studio brand.
• "Member", "you" and "your" mean the individual whose name is attached to the membership.
• "Membership" means the recurring monthly access product purchased through Stripe.
• "Policies" means all documents listed in section 1, as updated from time to time.
• "Booking System" means the online system used to reserve Studio access.
• "Access System" means the Yale smart lock system or any replacement entry system used by the Company.

3. About the Studio

The Studio is a private, limited-capacity performance training environment. It is not a public gym. Access is restricted to Members, approved trainers, approved clients and other persons authorised by the Company.

The Studio may operate without staff on site. Staff, trainers or first aid personnel may not be present when you attend. You must be capable of training safely and independently unless you attend with a suitably qualified trainer or another approved person.

4. Eligibility and membership application

You must provide accurate information when purchasing a Membership and must keep your contact and payment information current. The Company may refuse an application where this is reasonably necessary for safety, capacity, security, legal or operational reasons.

You must be at least 18 years old to purchase a Membership. A person under 18 may use the Studio only in accordance with section 14 and the Access Policy.

5. Formation of the contract

Your contract is formed when Stripe confirms payment and the Company confirms or activates your Membership. Access may be withheld until all required acknowledgements have been completed, including acceptance of the Policies and the Health Declaration.

Electronic acceptance, checkout records, Stripe records, booking records and access records may be used as evidence of the agreement and its performance.

6. Membership scope

Membership is personal. It must not be shared, transferred, sold, gifted, sublicensed or used by another person.

Membership provides access to the Studio during permitted hours, subject to booking availability, capacity limits, fair-use requirements, maintenance, closures and the Policies. It does not guarantee exclusive use, uninterrupted access, a particular number of visits, or availability of any specific equipment.

Unless expressly stated otherwise at checkout, Membership does not include personal training, coaching, therapy, treatment, programming, assessments or other professional services.

7. Price, payment and recurring billing

The current price and billing frequency are displayed before checkout. Prices include VAT where applicable.

Membership payments and recurring billing are processed by Stripe. The Company does not store full payment card details. Stripe may retain and process payment, billing and subscription information under its own terms and privacy notice.

Membership renews automatically each month until cancelled. Stripe will charge the payment method linked to your subscription on or around each billing date.

You are responsible for keeping your payment method valid and up to date. If payment fails, Stripe may retry the payment and send payment notices. The Company may suspend access while payment remains outstanding.

The Company may change the Membership price by giving reasonable notice before the change applies to a future billing period. You may cancel before the new price takes effect.

8. Booking and capacity

You must reserve a training slot through the Booking System before entering the Studio, unless the Company gives prior written approval.

Your booking must accurately identify who will attend, including any approved trainer, client, guest or supervised person. You must cancel a booking promptly if you will not attend.

You must arrive and leave within the booked period. You must not overstay where this affects another booking, capacity or Studio operations.

The Company may introduce or amend reasonable booking limits, capacity limits, opening hours, advance booking windows and fair-use measures. These controls are intended to preserve safety, availability and the private nature of the Studio.

9. Access codes, login details and security

Your access code and Booking System login are personal security credentials. You must keep them confidential and must not allow another person to use them.

You must not admit an unauthorised person, permit tailgating, hold the door open for an unauthorised person or use another Member's credentials.

You must report suspected misuse, loss, disclosure or security concerns immediately. The Company may change, suspend or revoke credentials for security, safety, non-payment, misuse, policy breach or operational reasons.

10. Unmanned use and personal responsibility

You understand that the Studio may be unmanned. You are responsible for selecting exercises, loads, intensity and equipment appropriate to your knowledge, health, experience and ability.

Do not use equipment unless you understand its safe use. Do not attempt a lift, movement or load that you cannot control. Use safety bars, collars, clips, spotters and other safety measures where appropriate.

If you are unsure about equipment or technique, do not proceed until you have obtained suitable instruction.

11. Health and fitness to participate

You are responsible for deciding whether you are medically fit to exercise. You must read and accept the Health Declaration and Risk Acknowledgement before using the Studio.

Do not attend if you are unwell, injured, intoxicated, impaired or otherwise medically unsafe. Stop immediately if you experience pain, dizziness, faintness, chest discomfort, unusual shortness of breath, confusion, nausea or another concerning symptom.

The Company does not provide medical advice. You must obtain advice from an appropriate healthcare professional where you have a condition, symptom, medication or circumstance that may make exercise unsafe.

12. Equipment and facilities

You must use equipment only for its intended purpose and in accordance with manufacturer instructions, Studio notices and the Studio Rules.

Report damage, defects, hazards and unsafe conditions immediately. Do not use equipment that appears damaged, unstable, incorrectly assembled or unsafe.

The Company may remove, replace, relocate or restrict equipment and may close all or part of the Studio for inspection, maintenance, repair, cleaning, improvement, safety or operational reasons.

13. Trainers, coaches and therapists

Independent trainers, coaches and therapists are not employees, partners or agents of the Company unless the Company expressly confirms otherwise in writing.

Independent professionals are responsible for their own advice, programming, screening, supervision, qualifications, insurance, professional registration, first aid competence and conduct.

A trainer must not bring a non-member client unless the Company or its authorised manager has approved the attendance in advance. The Company may require evidence of qualifications, insurance and first aid training and may withdraw approval at any time on reasonable grounds.

The Company is not responsible for the acts, omissions, advice or services of an independent professional except to the extent that responsibility cannot lawfully be excluded.

14. Guests and persons under 18

You must not bring a guest, visitor, client or other non-member without prior written approval. Approved attendees must follow the Policies. You are responsible for ensuring that any person you bring complies with them.

A person under 18 must never attend alone. They must remain under the direct supervision of a responsible adult or approved professional throughout the visit. The Company may require written consent from a parent or legal guardian and may impose age, activity or equipment restrictions.

15. CCTV and access monitoring

The Studio uses CCTV and access logs for safety, security, access verification, incident review, fraud prevention and policy enforcement. CCTV may be used to confirm that the person entering is authorised to use the access credential recorded by the Access System.

The CCTV system does not use automated facial recognition. Cameras are not placed in toilets or changing areas. Further information is provided in the Privacy Policy and on Studio signage.

16. Conduct

You must behave safely, respectfully and lawfully. You must follow the Studio Rules, posted notices and reasonable instructions issued by the Company.

The following are prohibited:

• Aggressive, abusive, threatening, discriminatory, intimidating or antisocial behaviour.
• Training while under the influence of alcohol, illegal drugs or any substance that impairs judgement or physical control.
• Unauthorised commercial activity, coaching, therapy, filming, photography or content production.
• Interference with cameras, locks, fire equipment, alarms, access systems, safety equipment or other systems.
• Misuse of equipment, deliberate damage, unsafe lifting or conduct that creates a risk to another person or property.
• Smoking, vaping or use of open flames inside the Studio.

17. Personal belongings

You are responsible for your belongings. The Company is not responsible for loss, theft or damage unless caused by the Company's negligence or another breach of legal duty.

Do not leave valuables or personal items unattended. Property left at the Studio may be removed, stored for a reasonable period and then disposed of if unclaimed.

18. Damage and reasonable costs

You may be required to pay reasonable repair, replacement, cleaning, locksmith, call-out or administrative costs caused by your deliberate act, misuse, negligence, unauthorised access or material breach of the Policies.

You may also be responsible for such costs caused by a guest, client, trainer or other person you bring or admit, to the extent permitted by law.

19. Suspension and termination by the Company

The Company may suspend or terminate access immediately where reasonably necessary to protect safety, security, property, other users or the legitimate operation of the Studio.

Grounds may include overdue payment, code sharing, unauthorised entry, serious or repeated breach of the Policies, unsafe behaviour, equipment misuse, abusive conduct, suspected fraud, unlawful activity or a reasonable belief that continued access presents a material risk.

Where appropriate, the Company will explain the reason and give an opportunity to respond. Immediate action may be taken where delay would create a safety, security or legal risk.

A serious breach may result in termination without refund for the remaining period, provided that this is fair and lawful in the circumstances. Your statutory rights remain unaffected.

20. Cancellation by you

You may cancel a recurring Membership through the Stripe customer portal, where available, or by contacting the Company. Cancellation prevents future renewals. Unless the law requires otherwise, access continues until the end of the paid billing period and the current period is not refunded.

Online purchases may carry a statutory 14-day cancellation right. The detailed rules, including the effect of requesting immediate access, are set out in the Cancellation and Refund Policy.

21. Closures, interruption and events outside our control

The Company may temporarily restrict access for maintenance, repairs, safety, cleaning, improvement, utility failure, emergency, legal compliance, landlord requirements or events beyond reasonable control.

The Company will take reasonable steps to minimise disruption and will provide notice where practicable. If a substantial closure prevents the Company from providing the Membership for a material period, the Company may provide a reasonable extension, credit or proportionate refund.

22. Liability

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, breach of statutory rights, or any liability that cannot lawfully be excluded or limited.

The Company is responsible for loss or damage that is a foreseeable result of its breach of contract or failure to use reasonable care and skill. The Company is not responsible for loss or damage that was not foreseeable, was caused by your breach of the Policies, or arose from risks inherent in exercise that were not caused by the Company's negligence.

The Company is not responsible for the acts or omissions of independent trainers, coaches, therapists, other Members or guests, except where the law makes the Company responsible.

If you use the Studio wholly or mainly for business or professional purposes, the Company is not liable for loss of profit, revenue, business, opportunity, goodwill or anticipated savings, to the maximum extent permitted by law.

23. Complaints

Raise complaints promptly by emailing the Company. Include your name, contact details, a clear description of the issue, relevant dates and the outcome sought. The Company will review the complaint and aim to respond within a reasonable period.

24. Changes to these Terms

The Company may update these Terms to reflect legal requirements, safety, security, systems, facilities, service changes or operational needs.

Material changes that adversely affect an existing Membership will be communicated before they take effect. If you do not accept a material change, you may cancel before the next renewal. The version accepted at checkout or communicated to you will apply until the change takes effect.

25. General legal terms

If any provision is found invalid or unenforceable, the remaining provisions continue in effect. A delay in enforcing a right does not waive that right.

You may not transfer your Membership or rights under the agreement. The Company may transfer its rights and obligations to another organisation if this does not materially reduce your rights.

A person who is not a party to the agreement has no right to enforce it under the Contracts (Rights of Third Parties) Act 1999.

These Terms and the incorporated Policies constitute the agreement concerning your Membership, but they do not exclude statements or rights that cannot lawfully be excluded.

26. Governing law and jurisdiction

These Terms are governed by the law of England and Wales. If you are a consumer resident elsewhere in the United Kingdom, you retain any mandatory protections of the law that applies where you live.

The courts of England and Wales have jurisdiction. Consumers resident in Scotland or Northern Ireland may also bring proceedings in their local courts where the law permits.

27. Contact

HOUND PERFORMANCE LTD, company number 17328701, registered in England and Wales, trading as Hound Performance Studio.

Email: info@houndperformance.com

Website: houndperformance.com